Questions & Answers
Do you have any questions?
Since 1865, the Reber specialties have stood for exquisite confectionery, tradition, the best quality and unadulterated enjoyment – above all its Mozart Chocolates, “Die echten Reber Mozart-Kugeln®”. The Reber Group is a leading premium confectionery manufacturer and enjoys worldwide recognition in more than 50 countries.
General information
How can I contact the company Reber?
General enquiries: Tel: +49 (0)8651 6003-0
Email: info@reber.com
Café Reber (Bad Reichenhall) Tel: +49 (0)8651-174
Shop in Bad Reichenhall
Email: cafe@reber.com
Shop in Salzburg Tel: +43 662 841300
Complaints Tel: +49 (0)8651 6003-2
Email: complain@reber.com
Are factory tours / production tours possible?
Unfortunately, due to strict food hygiene regulations, we do not carry out any factory or production tours.
Where can I find the Reber factory outlet and which items are available?
As the manufacturer of the genuine Reber Mozart Balls, we operate a factory outlet at our production site in Bad Reichenhall, district of Marzoll (Reichenhaller Str. 111, 83435 Bad Reichenhall). The range of products varies, so certain items may not always be available.
How can Reber become a sponsor or cooperation partner?
Requests regarding cooperation, sponsorships or donations should be sent to Info@reber.com. They will be coordinated internally and you will receive a response as soon as possible.
Café
Which items are only available in Bad Reichenhall?
Products from our café, such as exquisite fresh pralines, handmade chocolate, Baumkuchen, Sachertortes, as well as many fresh cakes, tarts and pastries from our confectionery team.
When is Florentine / crispy brittle available in the shop in Bad Reichenhall?
The next dates can be found via the red information button at the bottom right of the screen.
When and which events take place at Café Reber in Bad Reichenhall?
Current information about our events can be found at:
Café Reber / Events
Products
What does the Reber Quality Guarantee include?
All our products are covered by our Quality Guarantee (free from artificial flavourings and flavour enhancers, no artificial colours or preservatives, no genetically modified raw materials, completely free of palm oil). In the event of a justified complaint, please send the package including its contents, or email us (including a photo of the product, a photo of the packaging and your contact details) at complain@reber.com. We will then be happy to provide a free replacement.
Where should I send my complaint?
For a justified complaint, please send the product including its contents to:
Paul Reber GmbH & Co. KG
Attn. Complaints
Ludwigstraße 10–12
83435 Bad Reichenhall
Or by email (photo of the product, photo of the EAN, your contact details) to:
complain@reber.com
In which countries are Reber products sold?
Our products are represented in over 50 export markets, including: the USA, Canada, Australia, Austria, Switzerland, Hungary, and many other countries.
Are Reber products kosher?
To ensure compliance with Jewish dietary laws, the production of our Reber confectionery as well as the production and origin of our ingredients are regularly inspected by a Kashrut expert. The following products are kosher: Mozart Balls, Constanze Mozart Ball.
Do Reber products contain palm oil?
No, our products are completely free of palm oil and are covered by the Reber Quality Guarantee.
Where can I find the nutritional information?
You can find information on nutritional values and ingredients on the back of the packaging for all products and, of course, also in the Reber Online Shop.
How should I store my Reber product?
For the best enjoyment of our products, a storage temperature of 16–18 °C is ideal. If products are stored outside the recommended range of +16 to +18 °C, significant quality loss may occur. A white coating can develop on the products, known as “fat bloom”. Fat bloom is often mistaken for mould, but it has nothing to do with mould. Although fat bloom is not harmful to health, it does not meet our quality standards.
Which allergens are contained in my Reber product?
In accordance with food law, all essential ingredients of our Reber products are listed on the packaging. However, even if a recipe does not contain certain allergens, cross-contamination may cause trace amounts to enter the product. We indicate this with the note “May contain traces of …”, so you can enjoy our products with peace of mind. The following allergens are processed in our production: wheat, eggs, milk, hazelnuts, almonds, pistachios, soy (introduced via chocolate).
Which lecithin is used?
We use sunflower lecithin for our products.
How much alcohol does a Mozart Ball contain?
One Mozart Ball (20 g) contains 0.10 g of alcohol, which corresponds to 0.0018 per mille (for a man weighing 80 kg).
Comparison: 1 glass of wine (100 ml) = 8.8 g alcohol (equivalent to 88 Mozart Balls).
Which items contain no nuts?
Most items contain nuts or traces of nuts (or other tree nuts).
Which Reber items are lactose-free?
Our Reber Mozart Ball Dark Chocolate is lactose-free.
Which items are gluten-free?
Our Mozart Ball range is gluten-free. For certain items, we include trace warnings, as we also produce other products (in addition to Mozart Balls) that contain gluten-containing raw materials.
Besides Mozart Balls, we also offer other gluten-free items. Visit our
Online Shop.
Items containing gluten can be identified by the ingredients list: products that contain gluten will list “WHEAT” in the ingredients and can therefore be clearly recognised.
Which items are alcohol-free?
The following items contain no alcohol:
Glückskäfer, Rosenwalzer Törtchen, Cream Nougat, Layered Nougat, Toffee Nougat
Seasonal:
Santa Claus, Christmas Waffle Törtchen Nougat, Cinnamon and Speculoos
Easter Bunnies, Nut Nougat Easter Eggs, Cream Caramel Easter Egg
Which items are vegan?
Our Reber Mozart Ball Dark Chocolate is vegan.
How can I receive product samples?
We receive many enquiries regarding tasting samples, testers and product samples. As a matter of principle, we are unable to send free products from our Reber specialities.
How can I order Reber products?
You can order via our online shop at: https://www.reber.com/shop
Or, especially for our Bad Reichenhall products, you can also order by phone via Café Reber / Shop in Bad Reichenhall
Tel: +49 (0)8651-174 | Email: cafe@reber.com